sanad-ui

helpdesk_dashboard

Ready Configuration

Readiness

Ready
Configuration Owner
Sanad
Ownership Model
Domain manager UI
Bawaba Actions
1 total · 1 blocking
Policy
Sanad owns queue, SLA, intake, escalation, and support readiness settings through a tabbed Settings page.
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Editable Configuration

3 fields
Parameter Description Valid Values Current Value Change Value
MANAGER_DEBUG type2_required_defaultable Controls debug mode for this manager UI. Keep disabled outside local development. Example: false boolean; required False Locked
UI_REFRESH_SECONDS type2_required_defaultable Required integer setting for ui refresh seconds. Example: 300 integer; 10 to 3600; required 300 Locked
HELP_DESK_DEFAULT_QUEUE type2_required_defaultable The default help desk queue used when tickets do not specify a queue. Example: Intake intake, technical_support, escalations intake Locked

Locked Platform Parameters

11 fields
Parameter Description Valid Values Current Value
MANAGER_APP type1_system_locked Required enum setting for manager app. Example: standard enum; required -
ZONE_ID type1_system_locked Required string setting for zone id. Example: standard string; required -
ZONE_ACTOR type1_system_locked Required string setting for zone actor. Example: standard string; required -
MANAGER_DB_PATH type1_system_locked Required path setting for manager db path. Example: /var/lib/ai-operations/data path; required -
WAKEEL_SUPERVISOR_URL type1_system_locked Required url setting for wakeel supervisor url. Example: https://service.acer.local url; required -
WAKEEL_SUPERVISOR_TOKEN type1_system_locked Required secret setting for wakeel supervisor token. Example: ********en secret; required Not configured
AIOPS_SSO_ENABLED type1_system_locked Required boolean setting for aiops sso enabled. Example: false boolean; required -
MIFTAH_SUPERVISOR_URL type1_system_locked Required url setting for miftah supervisor url. Example: https://service.acer.local url; required -
MIFTAH_SUPERVISOR_TOKEN type1_system_locked Required secret setting for miftah supervisor token. Example: ********en secret; required Not configured
MANAGER_APP type1_system_locked Optional value setting for manager app. Example: sanad string; optional sanad
WAKEEL_PORT type1_system_locked Optional value setting for wakeel port. Example: 9104 string; optional 9104

Runtime State

SQLITE_STORE
sqlite_quick_check